Shipping Rules and Restrictions

Shipping Rules and Restrictions

1)  We are only able to ship to one shipping address per order. If you would like to ship to multiple addresses, please place separate orders for each unique address.

2)  We cannot ship products outside the United States.  We reserve the right to cancel or modify any order.

3)  When your order is received, we will send you an email confirming your order.

4)  All packages sent via UPS will have a tracking number assigned, and a tracking email will be sent once shipped.

5)  We are not liable for any lost shipments when USPS is selected as the shipping method. The consumer is responsible for claiming all misplaced, lost or undelivered shipments directly with USPS.

Damaged Items or Shipping Errors

When you receive your order, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear; however, if damage occurred to the item(s) in your shipment, please email us. To investigate the problem, we will need your order number, email address, shipping address, and phone number. Please be sure to retain the shipping box, packing materials, and damaged items in the case that we need to provide them to the carrier as proof of damage during transit.  If we made a mistake and you received an incorrect item, please contact us via email.

Returns, Exchanges, Refunds

We hope you are satisfied with every purchase you make on our online store. We believe strongly in our products and their quality.

1)  If you purchased the product from a retail store, please contact the store directly for their return policy.

2)  We do not give refunds for featured specials or discounts, gift cards, discontinued items, or items purchased through unauthorized resellers.

3)  Refunds (if applicable): We will notify you via email of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card within 5 business days of the email notification sent to you.

4)  Late or missing refunds (if applicable): If you have not received a refund after 5 business days, please check your credit card.  Then contact your credit card company, as it may take some time before your refund is officially posted.  There is often some processing time before a refund is posted.  If you’ve done all of this, and you still have not received your refund, click here to contact us.

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